Refund policy

How do I return an item?

Refund & Return Policy

Original sales receipt must accompany all returns.

We accept returns for exchange or refund within 7 calendar days after the product has been delivered. After 7 calendar days, we may, at our sole discretion, offer an exchange or store credit only.

All returned items must be in new, unaltered, and unused condition, which means:

  • Must not show any signs of wear or damage.
  • Must be returned within 7 calendar days of the delivery date. Returns are not accepted after this period.
  • Must not be a special-order or custom-made item.
  • Must not be marked as non-returnable or subject to a different return policy stated on the product page.

If you receive a damaged item or an incorrect product, please contact our Customer Support team immediately. Defective items shipped by us, or products received in error, are eligible for a store credit or a full cash refund.

All refunds are subject to inspection of the returned item(s) after they are received.

A 15% restocking fee applies to returned items that are not being exchanged and are not damaged. You must contact us within 7 calendar days of receiving your order if you intend to return any item. Returns received after 7 days or without prior authorization will not be eligible for a refund.

Customers are responsible for all return shipping costs unless the return is due to our error.

Punk N Pyes Best Friends Treats, LLC
141 Production Drive
Slidell, LA 70460
Customer Service Phone: 310.838.1776